Please review this information carefully.
Our terms of service.
Important information for your use of our website.
Terms of Service
By using our services or communicating with Paul Sprowls Agency, Inc. and/or Ickes Insurance Group, you agree to these Terms of Service.
SMS Communications Terms
Program Name: Paul Sprowls Agency, Inc. and/or Ickes Insurance Group Customer Support Messaging
Program Description
This SMS program is used exclusively for customer service and operational communications. Messages may include responses to support requests, service updates, appointment coordination, and account-related notifications. No marketing or promotional messages are sent.
Message Frequency
Message frequency varies, up to 10 messages per month.
Costs
Message and data rates may apply based on your mobile carrier and plan.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. You may also request verbal opt-out by calling 724.437.9812.
Help / Customer Care
For assistance, questions, or support:
- Phone: 724.437.9812
- Email: info@sprowlsinsurance.com
Privacy
Your information is handled in accordance with our Privacy Policy.
Paul Sprowls Agency Inc, and or Ickes Insurance Group reserves the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.
Privacy Policy
Effective Date: 10/1/2026
Paul Sprowls Agency, Inc. and/or Ickes Insurance Group (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information related to SMS communications.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Business or service-related information
- Communication history related to support or service requests
Phone numbers may be collected when customers:
- Call us directly
- Provide a phone number verbally during a service interaction
- Send us an inbound text message
- Provide contact information while requesting service or support
How We Use Information
We use collected information solely for legitimate business and operational purposes, including:
- Providing customer support and technical assistance
- Communicating about service requests, appointments, and account-related matters
- Responding to customer-initiated inquiries
Paul Sprowls Agency, Inc. and/or Ickes Insurance Group does not use SMS messaging for marketing or promotional purposes.
SMS Communications
By voluntarily providing your phone number and explicitly opting in to text messaging, you may receive SMS messages related to customer service or operational support. Message frequency may vary, up to 10 messages per month.
Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message or by calling 724.437.9812.
Consent
- Implied consent applies when you initiate contact with us via text message.
- Express consent may be obtained verbally during a phone call or service interaction when outbound SMS communication is required.
Information Sharing
We do not sell, rent, or share your personally identifiable information (PII) with third parties for marketing or promotional purposes.
Information may be shared only with trusted service providers strictly as necessary to operate our services (such as telecommunications providers), and only under confidentiality obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Your Choices
You may:
- Opt out of SMS communications by replying STOP
- Verbally opt out by calling 724.437.9812
- Contact us to update or correct your information
Contact Information
Paul Sprowls Agency, Inc. and/or Ickes Insurance Group
Email: info@sprowlsinsurance.com
Phone: 724.437.9812
Contact Information
